Ticket Sales Agent

Contract

Full time, part-time and minimum hour contracts.

Hours

Work on a varying shift pattern, usually working on a 7-day rota including evenings and weekends.

Salary

£10-£12 per hour, or range £18,500-£23,000 full time.

Working in the Ticketing department based in the contact centre. You’ll report to the Ticketing Team Leader.

As a ticket sales agent, you’ll be responding to customer booking enquiries, processing orders, and troubleshooting issues either by telephone, post, in-person, or email to help sales of tickets and deliver high standards of customer service. You will be dealing with enquiries spanning comedy, theatre, music, festivals, and one-off events.

Tasks and responsibilities:

• Act as a first point of contact for the customer via phone, email, and in-person.

• Carry out booking transactions for customers using the computerised box office systems both on site at the contact centre and off-site at mobile box offices as required.

• Record customer information accurately on the ticketing database.

• Carry out telesales campaigns and upselling products over the phone.

• Handling cash, cheque and card transactions and reconciling at the end of each shift.

Skills and abilities:

Good communication skills, good customer care skills, well organised, ability to work well as part of a team, and have a friendly and approachable attitude.

Qualifications are not required; however, you will be able to understand and work with numbers and be IT literate. You will use Windows-based PC applications and Microsoft outlook daily. Training is provided on the computerised box office systems, examples include Audience View, ENTA, SRO4 or Secutix.

It is a good way of learning and gaining knowledge of the entertainment business and event management. Ticketing is an important aspect for businesses as it can help in respect of a venues or events’ financial sustainability, commercial opportunity, data usage and diversity. Ticket sales experience is a standard requirement for managerial positions such as Box Office Manager, Ticket Sales Manager, or Visitor Experience Manager.

Find these jobs in ticketing agencies, such as Quaytickets and Ticketmaster: they provide ticketing services for promoters, theatres, clubs, and sporting venues throughout the UK. Lots of venues will operate box offices directly and often venues, galleries, museums, and festivals recruit these roles directly to work in their box office teams.